Emily Ptak
St Louis,MO
Summary
Dynamic Renewals Specialist at InterVision Systems with a proven track record in customer relationship management and renewal processing. Adept at leveraging technology and effective communication to enhance sales strategies, ensuring high customer satisfaction and repeat business. A self-motivated team leader with keen attention to detail, driving successful outcomes in competitive markets.
Overview
8
8
years of professional experience
Work History
Renewals Specialist
InterVision Systems
St Louis, MO
02.2022 - Current
- Responded promptly to customer inquiries regarding their renewal status or any other related issues.
- Developed relationships with customers to ensure repeat business and satisfaction with service offerings.
- Tracked progress of each renewal campaign and adjusted tactics accordingly based on results.
- Collaborated with sales team members on strategies for successful renewal campaigns.
- Researched competitive pricing models and proposed changes based on market conditions.
- Processed renewal orders in a timely manner according to company standards.
- Managed customer renewals and account updates, including contact information, payment methods, product quantity.
Client Account Specialist
InterVision Systems
Chesterfield, Missouri
07.2017 - 02.2022
- Work with a vast array of technology vendors for product resale to our end customers, tracking contract renewals, licensing and shipping
- Create quotes, service orders, work orders, as well as placing orders and working with vendors to complete the sale
- Assist in generating higher sales by owning administrative tasks and providing customer service
Education
BA - Business Administration/Information Systems
University of Missouri - St. Louis
St. Louis, Missouri05.2017
Associates Degree - Business Administration
St. Charles Community College
05.2015
Skills
- Team leader
- Fast learner
- Curious learner
- Proficient with technology
- Office365
- SalesForce
- Connectwise
- Self-motivated
- Efficient multitasker
- Organizer
- Keen attention to detail
- Positive attitude
- Professional attitude
- Renewal processing
- Sales collaboration
- Customer relationship management
- Order fulfillment
- Effective communication
- Attention to detail
References
References are available upon request.
References
References available upon request.
Timeline
Renewals Specialist
InterVision Systems
02.2022 - Current
Client Account Specialist
InterVision Systems
07.2017 - 02.2022
BA - Business Administration/Information Systems
University of Missouri - St. Louis
Associates Degree - Business Administration
St. Charles Community College
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