Courtney Ford
Princeton
Summary
Well-qualified Property Management Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Renewals Specialist
Pathlight Property Management
06.2023 - Current
- Distribute and follow up on tenant renewal notices, and also executing renewal contracts.
- Handle tenant communications via a ticketing system responding to email requests for rate negotiations, lease modifications, and answering any additional questions or concerns.
- Answering and monitoring a multi-line phone system, routing calls, and delivering messages to appropriate staff.
- Utilize advanced skills in solving problems and making accurate decisions to implement strategies that bring immediate results.
- Create and manage processes for tracking and monitoring department performance.
- Aide in various training for newly hired team members.
Retention Coordinator
Hudson Homes Management
06.2021 - 06.2023
- Handled high volume of inbound calls per shift from residents in the FL region.
- Monitor the FL region inbox responding to incoming emails from residents/internal departments.
- Track Monthly Renewals and Collections.
- Processed Move Ins and Move outs.
- Processed Deposit Accounting in a timely manner.
- Processed Evictions; Communicating with attorney's until case is closed out
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Customer Service Representative
Homeowners of America
08.2019 - 05.2021
- Processed New Business applications for Homes/Condos.
- Received and processed mortgage change requests.
- Answered policy questions from insureds and mortgage companies.
- Processed phone payments.
Product Support Representative
WNC First Insurance Services
10.2017 - 08.2019
- Read and interpret insurance policies.
- Provided customer service to lenders, producers, and internal departments.
- Prepared Invoices.
- Assisted in training external departments.
Licensed Insurance Agent
RealPage Inc
07.2015 - 06.2017
- Assisted in training new hires
- Sold/Serviced Renters Insurance policies
- Collected Payments
- Emailed/Fax Insurance cards and declaration pages.
Education
Eastfield Community College
05-2013
Diploma -
John Horn High School
05-2009
Skills
- Detail Oriented
- Resourceful
- Results-oriented
- Dedicated team player
- Efficient
- Adaptable
Timeline
Renewals Specialist
Pathlight Property Management
06.2023 - Current
Retention Coordinator
Hudson Homes Management
06.2021 - 06.2023
Customer Service Representative
Homeowners of America
08.2019 - 05.2021
Product Support Representative
WNC First Insurance Services
10.2017 - 08.2019
Licensed Insurance Agent
RealPage Inc
07.2015 - 06.2017
Eastfield Community College
Diploma -
John Horn High School
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