Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trevor M. Edwards

Vancouver

Summary

Experienced with client retention and contract renewals, ensuring high levels of customer satisfaction. Utilizes strategic approaches to manage and streamline renewal process, fostering long-term relationships. Knowledge of effective communication and negotiation techniques to achieve favorable outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Renewals Specialist

UL Solutions
07.2022 - 12.2024
  • Maintaining working relationship with multiple accounts for sales opportunities
  • Managing a queue of accounts and active contracts set for renewals
  • Work with multiple teams to manage and improve customer experience.
  • Utilize Salesforce to generate contract quotes for annual renewals.

Sales Support Specialist

UL Solutions
07.2022 - 12.2024
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems.
  • Able to work in multiple applications such as Oracle and Salesforce for data entry needs.
  • Manage sales tracking tools and report on important information
  • Generate quotes and orders with information provided by sales staff.

Customer Service Professional II - Service Contracts

UL Solutions
11.2018 - 07.2022
  • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer.
  • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
  • Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

Education

High School Diploma -

Battle Ground High School
Battle Ground, WA
06-2015

Skills

  • Salesforce proficiency
  • Relationship management
  • CRM software experience
  • Goal-oriented mindset
  • Customer service

Certification

Lean Six Sigma Certification

Timeline

Renewals Specialist

UL Solutions
07.2022 - 12.2024

Sales Support Specialist

UL Solutions
07.2022 - 12.2024

Customer Service Professional II - Service Contracts

UL Solutions
11.2018 - 07.2022

High School Diploma -

Battle Ground High School

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