Kelsey Principali
Wauconda,IL
Summary
Results-driven Renewal Specialist with expertise in SaaS sales and customer relationship management. Demonstrated skills in negotiation, analytical thinking, and communication to enhance customer retention and drive growth.
Overview
11
11
years of professional experience
Work History
Renewals Specialist
Siemens Industry Inc.
Rolling Meadows, Illinois
09.2020 - Current
- Manage over 1,200 annual contract renewals across the Midwest, generating over $10 million in recurring revenue.
- Negotiated renewal agreement terms to align client needs with company objectives, ensuring mutual satisfaction.
- Identified upselling and cross-selling opportunities during renewal discussions, contributing to enhanced account value.
- Drive process improvements in contract coordination, increasing renewal efficiency and accuracy.
- Collaborated with service, sales, operations, and client service managers to streamline renewal processes, improving overall efficiency.
- Present order intake forecasting data to senior leaders, facilitating strategic planning initiatives.
Account Executive
OnePlus Systems
01.2020 - 04.2020
- Executed full sales cycle from discovery to close, tailoring solutions to meet client needs.
- Managed 2,000+ accounts to source new business and expand customer base, resulting in increased client engagement.
- Conducted product presentations to educate clients on offerings.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Maintained accurate records of all sales activities using CRM software systems.
Business Development Representative
OnePlus Systems
03.2019 - 01.2020
- Generated new business opportunities through 50 to 100 outbound calls daily, contributing to pipeline growth.
- Qualified prospects and conducted initial product demonstrations to enhance sales pipeline growth.
- Developed tailored sales presentations that effectively communicated product value propositions, enhancing client engagement.
- Implemented CRM tools to streamline lead tracking, ensuring timely follow-ups and improving lead management.
- Analyzed customer feedback to refine service offerings and boost client satisfaction.
- Conducted market research to identify emerging trends and assess competitive landscape.
Ticket Agent
American Airlines
03.2015 - 07.2016
- Utilized reservation systems to manage bookings and provide accurate flight information.
- Coordinated with flight crews and ground staff to enhance efficiency of boarding procedures.
- Led initiatives to improve ticket processing times, increasing operational efficiency.
- Supported fellow agents during peak hours by taking on additional tasks, ensuring consistent quality of service.
Education
Bachelor of Science - Sustainable Management
University of Wisconsin—Parkside
Kenosha, WI06-2018
Skills
- Renewal strategy
- Account management
- Contract negotiation
- Revenue forecasting
- CRM software experience
- Market research
- Process optimization
- Team collaboration
- Relationship building
- Client satisfaction focus
- Goal-oriented mindset
Websites
Timeline
Renewals Specialist
Siemens Industry Inc.
09.2020 - Current
Account Executive
OnePlus Systems
01.2020 - 04.2020
Business Development Representative
OnePlus Systems
03.2019 - 01.2020
Ticket Agent
American Airlines
03.2015 - 07.2016
Bachelor of Science - Sustainable Management
University of Wisconsin—Parkside