Emily Puga
Ontario,CA
Summary
Dependable employee seeking to provide excellent customer service in a fast-paced environment while maintaining safety through organization, attention to detail and enforcing ethical standards and a positive team setting to contribute to company success
Overview
6
6
years of professional experience
Work History
Medical Screener
Biolife Plasma Services
Pomona, CA
07.2024 - Current
- Screened donors to ensure candidates is suitable for donation and deferred donors that did not meet donation standards
- Processed doner sample to maintain safety regulations
- Set up donation machines in proper order to meet company needs
- Safely disconnected and wrapped donors at the end of their donation
- Informed donors of safety protocols for after donations
- Managed medical information and transferred it to files to follow state guideline's
- Properly managed biohazard material to ensure safe work space
- Ensured excellent costumer service to maintain brand loyalty
- Supported company needs through maintaining proper SOP
Service Advocate
Target
Upland, CA
10.2020 - 07.2024
- Operated POS system to efficiently process store transactions including sales and returns
- Educated customers on specific products by answering questions, and offering product information
- Trained and cross trained new hires 1-on-1 and in group settings to fulfill store goals and meet quotas
- Managed stocking, backstocking and merchandise inventory
- Processed high volume pick-up orders
Runner
Lucilles Smokehouse BBQ
Rancho Cucamonga, CA
08.2023 - 10.2023
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Ensured costumer orders were correct and arriving to their table in a timely manner
- Ensured daily supplies was accurate for inventory and informed proper management of unmet needs
Cashier
Cardenas Markets
Ontario, CA
03.2019 - 10.2020
- Operated POS system efficiently processing store transactions
- Settled customer disputes efficiently through problem solving
- Managed break schedule for floor team to comply with state laws
- Ensured costumer and team safety through clean and upkept environment
Barista
Ding Tea
Ontario, CA
07.2018 - 03.2019
- Operated cash register, collected payments and provided accurate change without discrepancies
- Resolved customer concerns to maintain brand loyalty
- Effectively managed time in a busy environment through task periodization
- Adapted to work in team environment with various personalities
- Ordered store supplies for weekly used based on fluctuating usage
Education
Licensed Phlebotomy Technician I
San Bernardino, CABLS Pending
Chaffey College
Rancho Cucamonga, CA 05.2018 -
High School Diploma -
Chaffey High School
Ontario, CA05.2018
Skills
- Bilingual (Spanish)
- Adaptable
- Problem solver
- Customer service skills
- Effective communicator
- Organized // Multitasker
- Detailed- oriented
- Team Player
- Donor screening
Timeline
Medical Screener
Biolife Plasma Services
07.2024 - Current
Runner
Lucilles Smokehouse BBQ
08.2023 - 10.2023
Service Advocate
Target
10.2020 - 07.2024
Cashier
Cardenas Markets
03.2019 - 10.2020
Barista
Ding Tea
07.2018 - 03.2019
Chaffey College
05.2018 -
Licensed Phlebotomy Technician I
BLS Pending
High School Diploma -
Chaffey High School