Emily Quinett
Vincennes,IN
Summary
Dedicated secretary with excellent experience in the healthcare industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Secretary
Good Samaritian Hospital
Vincennes, IN
01.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered technical support and troubleshot issues to enhance office productivity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Patient Access Specialist
Good Samaritan Hospital
Vincennes
01.2022 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Performed patient pre-admission, admission, transfer and discharge activities.
Sales Associate
JOANN Fabrics And Crafts
Vincennes, IN
10.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Student Cadet Officer
Vincennes University
Vincennes, IN
09.2019 - 03.2020
- Utilized clear communication and interpersonal skills to build relationships with those on campus.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to those in need with University police Officers.
- Recorded facts to prepare reports documenting incidents and activities.
- Handled citation and traffic violation paperwork.
Cashier
Dairy Queen Grill & Chill
Evansville, IN
11.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Law Enforcement/ General Studies
Vincennes University
Vincennes, IN08.2024
High School Diploma -
William Henry Harrison High School
Evansville, IN05.2019
Skills
- Calendar Management
- Verbal and Written Communication
- Appointment Scheduling
- Office Administration
- Customer Service
- Organization
- HIPAA Guideline Compliance
Timeline
Secretary
Good Samaritian Hospital
01.2023 - Current
Patient Access Specialist
Good Samaritan Hospital
01.2022 - 01.2023
Sales Associate
JOANN Fabrics And Crafts
10.2020 - 03.2021
Student Cadet Officer
Vincennes University
09.2019 - 03.2020
Cashier
Dairy Queen Grill & Chill
11.2018 - 03.2019
Associate of Science - Law Enforcement/ General Studies
Vincennes University
High School Diploma -
William Henry Harrison High School
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