Summary
Overview
Work History
Skills
References
Timeline
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EMILY RAMIREZ

New York,NY

Summary

Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. While managing a team across the northeast.

Overview

23
23
years of professional experience

Work History

Retail Account Coordinator

Headkount
07.2021 - Current
  • Retail Account Coordinator responsibilities include performing in-store support, managing and mentoring Beauty Educators, reviewing performance, time, and attendance, and ensuring regulatory and company values are upheld
  • Coach and mentor Beauty Educators to excel in their role
  • Be a leader for In store Events
  • Streamline and assist in directing Beauty Educators' questions and communication
  • Develop relationships with retailer employees, Headkount clients, and Beauty Educators
  • Conduct regular performance check-ins
  • Review weekly attendance concerns
  • Ensuring company and retailer standards are met
  • Partner with supervisor and HR to handle escalations in a timely matter
  • Achieve your sales goals
  • Complete detailed in-store surveys after every shifts

SENIOR ARTIST

SEPHORA
01.2013 - 01.2021
  • Teach and certify on Express Services and Custom Makeover, including any artistry certifications
  • Pro-actively communicate with store leadership on business opportunities, cast artistry skill and selling behaviors
  • Execute and support company and education initiatives
  • Utilize elevated selling skills to deliver and demonstrate high level, personalized color consultations, while educating the client

ACCESSORIES VISUAL WORK

H&M
01.2011 - 01.2013
  • Responsible for presenting the accessories according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team
  • Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room, and at cash point

BEAUTY ADVISOR

MACY’S HERALD SQUARE
01.2002 - 01.2009
  • Be proficient in point of sale and mobile point of sales systems
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
  • Provide an exceptional customer experience by ensuring the customer is always the priority

Skills

  • Bilingual
  • Microsoft Office
  • Relationship Building
  • Customer Service
  • Troubleshooting and problem resolution
  • Team Leadership
  • Coaching and Mentoring
  • Multitasking

References

Furnished upon request.

Timeline

Retail Account Coordinator

Headkount
07.2021 - Current

SENIOR ARTIST

SEPHORA
01.2013 - 01.2021

ACCESSORIES VISUAL WORK

H&M
01.2011 - 01.2013

BEAUTY ADVISOR

MACY’S HERALD SQUARE
01.2002 - 01.2009

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EMILY RAMIREZ