Rebecca Badore

Converting all orders for our dealer network using the SAP system.

Approving and or denying all credit request.

Providing updated order information post creation for our team.

Creating BI reporting for all promotions.

Maintaining Excell and word documents daily.

• Working with Dealers within our Network to provide services such as product support and ordering machines and accessories.
• Building a relationship with these Dealers to better understand their needs and give advice to help enhance their business.

• -Watching TouchPoint and making sure calls are answered in a timely manner and that worktime is kept to a minimum. - Watching reps on breaks and lunches to make sure they do not go over. -Taking care of the schedule adherence and fixing schedule discrepancies. -Answering technical questions from reps. -Taking escalated calls from customers and Dealers. -Taking care of reps incomplete orders. -Helping reps with CRM/SAP questions( I am a Super User). - Tech Department Coaching -Maintaining multiple spreadsheets
• (Excell, Word) -Assisting with warranties and assisting Dealers with questions they may have. - Making hiring calls for my Manager on possible new hires. _Working from home answering questions for customers through Chat and Email. -Working with Product Management and engineering on part and owner manuals discrepancies -Up until a few months ago I was entering all of the parts orders for the B2B group. -In the past I have been dedicated to only taking calls from Dealers in a special queue.

• Production Control, Maintaining Excel Spreadsheets, Interviewing, Reviews, Soldering, Running machines, Shipping and receiving, Quality control, Training, and work delegation.