Emily Rand
Cottage Grove,MN
Summary
Talented owner, professional and hard driven business leader with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization. Providing excellent customer service with a passion to providing successful work tasks.
Overview
7
7
years of professional experience
Work History
Owner/Office Manager
Pure Chiropractic
08.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Lead front desk providing excellent customer service
- Appointment setting and handling all inbound and outbound calls
- Insurance and personal Injury
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Founded and managed chiropractic business, growing revenue to $100,000 in first year.
Bartender
Buffalo Wild Wings
10.2022 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Trained servers and bartenders
- Contributed positive work environment through effective teamwork and communication with colleagues.
- Leadership
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Excellent customer service
Owner/Office Manager
Choice Chiropractic
07.2017 - 02.2020
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Insurance and personal injury
- Appointment setting
- Ran social media accounts and managed approximately 20-30 incoming and outbound phone calls
- Marketing and creating marketing to grow business
- Lead front desk providing excellent customer service
Education
Associate of Arts - Generals
Inver Hills Community College
Inver Grove Heights, MN05.2019
High School Diploma -
Park High School
Cottage Grove06.2009
Skills
- Regulatory Compliance
- Budget Administration
- Administrative Oversight
- Business Management
- Team Oversight
- Relationship Building
- Business launch
- Staff hiring
- Business Administration
- Financial Planning
- Appointment Setting
Timeline
Bartender
Buffalo Wild Wings
10.2022 - 03.2024
Owner/Office Manager
Pure Chiropractic
08.2022 - Current
Owner/Office Manager
Choice Chiropractic
07.2017 - 02.2020
Associate of Arts - Generals
Inver Hills Community College
High School Diploma -
Park High School
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