Emily Rawls
Murfreesboro,TN
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Consummate Claims Associate knowledgeable in auto insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations.
Overview
9
9
years of professional experience
Work History
Claims Associate
State Farm
02.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Maintained accurate and up-to-date records of claim information for future reference.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Investigated accidents or incidents to determine cause and extent of damages.
Assistant Bakery Manager
Sprouts Farmers Market Inc, Grocery
03.2022 - 10.2022
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Copy and Print Specialist
Staples
11.2014 - 01.2022
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Assessed customer needs to deliver satisfactory experiences.
- Completed complex customer orders accurately and within quoted time limit.
- Moved and lifted up to 70 pounds to complete stocking and maintenance tasks.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Performed regular maintenance to keep equipment in optimal working condition.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05.2011
Skills
- Microsoft Office
- Liability Determinations
- Customer Relationship Management
- Secure Data Practices
- Vendor Relationships
- Customer Experience & Satisfaction
- Documentation Research
- Accident Investigations
Timeline
Claims Associate
State Farm
02.2023 - Current
Assistant Bakery Manager
Sprouts Farmers Market Inc, Grocery
03.2022 - 10.2022
Copy and Print Specialist
Staples
11.2014 - 01.2022
High School Diploma -
Siegel High School
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