Emily Redden
Belleville,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at working with people and costumers to ensure the best experience. Impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I excel in connecting with others and creating a positive atmosphere. My strong work ethic helps me adjust quickly and problem solve effectively.
Overview
2
2
years of professional experience
Work History
Server
Edison's Entertainment Complex
Edwardsville, IL
08.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Catering Server
Roy-el Catering
Belleville, IL
09.2022 - 08.2024
- Prepared and served food items to guests in a timely manner.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Collaborated with other staff members on duties assigned for each catered event.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Conducted post-event evaluations to identify areas for improvement and implement changes.
- Assisted in the planning and execution of event logistics, ensuring seamless operations.
- Led training sessions for new catering staff, emphasizing service standards and operational procedures.
- Prepared and arranged banquet halls for events, ensuring adherence to clients' specifications.
Cashier
Hobby Lobby
Fairview Heights, IL
02.2024 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Psychology
Southern Illinois University, Edwardsville
Edwardsville, IL05-2028
High School Diploma -
Belleville West High School
Belleville, IL05-2024
Skills
- Guest Engagement
- Team member support
- Sales expertise
- Exceptional customer service
- Strong Work Ethic
- Relationship Management
- Positive and professional
- Calm Demeanor
Affiliations
- SIUE Intervarsity Member
- Blood Donor
Honorable Mentions
- Former Feature Writing Editor of High School Newspaper
- Former Key Club Volunteer
- Former School Mediator
Timeline
Server
Edison's Entertainment Complex
08.2024 - Current
Cashier
Hobby Lobby
02.2024 - 07.2024
Catering Server
Roy-el Catering
09.2022 - 08.2024
Bachelor of Science - Psychology
Southern Illinois University, Edwardsville
High School Diploma -
Belleville West High School
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