Colin Hoef
Edwardsville,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Entertainment Specialist
Edison's Entertainment Complex
12.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Grill Cook and Prep Cook
Cracker Barrel Restaurant
08.2021 - 11.2022
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
Actor
Collinsville High School Drama Club
08.2018 - 05.2022
- Enhanced audience experience by delivering captivating performances in various theater productions.
- Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
- Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
- Provided constructive feedback to peers during rehearsal processes, fostering an environment of ongoing improvement within the cast.
- Utilized improvisational techniques during live performances when necessary, ensuring seamless continuity on stage.
- Mastered various accents and dialects to better embody diverse characters across multiple genres and mediums.
- Maintained physical fitness levels appropriate for specific roles through regular exercise regimens tailored to individual requirements.
Education
High School Diploma -
Collinsville High School
Collinsville, IL05.2022
Skills
- I am considered an accelerated learner Being in the acting industry for so long I have gained amazing teamwork and leadership skills I am very good with kids I can sing, dance, and act very well I am very good at organizing, preparing, and executing plans
- Creative Writing
- Character Development
- Product Knowledge
- Scheduling
- Product Promotion
- Project Management Abilities
- Professional Telephone Demeanor
- Customer Relations
- Stock Management
- Prioritization
- Conflict Mediation
Accomplishments
- Achieved creating a system for our front desk through effectively helping with cleaning, organizing, labeling everything, and creating a task list for employees to follow to maintain front desk cleanliness.
- Awarded Employee of the month for entertainment sales.
- Trained 4 new entertainment team members.
- Recognized for continuous commitment to entertainment and sales.
- Supervised team of 4 staff members.
Languages
Spanish
Limited Working
References
- Travis Saathoff, (314)-327-4431, Head Manager of Edison's Entertainment Complex
- Reece Halley, (608)-449-6164, Second Manager of Edison's Entertainment Complex
- Tyler Berry, (309)-830-7123, Manager of Edison's Entertainment Complex
- Lucas Howell, (618)-444-3142, Manager of Edison's Entertainment Complex
- Jason, (618)-978-7187, Head Manager of Cracker Barrel Old Country Store Troy Illinois
- Sierra Horst, (618)-367-5752, Director of CHS Drama Club
- Matthew Horst, (618)-335-1293, Director of CHS Drama Club
Timeline
Entertainment Specialist
Edison's Entertainment Complex
12.2022 - Current
Grill Cook and Prep Cook
Cracker Barrel Restaurant
08.2021 - 11.2022
Actor
Collinsville High School Drama Club
08.2018 - 05.2022
High School Diploma -
Collinsville High School
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