Emily Reed
Sheffield Lake,OH
Summary
Accomplished Shift Manager with a proven track record at Starbucks, enhancing team performance and customer satisfaction through expert training and strategic staff management. Skilled in cash handling and decision-making, I've significantly improved service quality and efficiency. My approach fosters a positive work environment, driving noticeable advancements in customer loyalty and operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Manager
Starbucks
Rocky River, OH
02.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Raising Cane's Restaurants
Columbus, OH
05.2016 - 08.2021
- Scheduled staff to establish adequate coverage during peak business hours.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Mathematics Education
Ohio State University
Columbus, OHSkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Timeline
Shift Manager
Starbucks
02.2020 - Current
Shift Manager
Raising Cane's Restaurants
05.2016 - 08.2021
Mathematics Education
Ohio State University