Summary
Overview
Work History
Education
Skills
Timeline
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EMILY REINHART

Wonder Lake,IL

Summary

A self-motivated professional with significant benefits administration experience. Key areas of focus are project management, relationship building, vendor management, analyzing processes and coaching. An enthusiastic, trustworthy leader, known for problem solving, exceptional quality and service standards, process improvements and team building, Excellent interpersonal skills in communicating new concepts to employees, vendors and clients.

Overview

24
24
years of professional experience

Work History

Senior Client Manager II

Alight Solutions
02.2021 - Current
  • Increased client satisfaction by providing exceptional account management and personalized solutions.
  • Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations.
  • Enhanced revenue growth by identifying new business opportunities within existing accounts.
  • Developed targeted sales strategies to successfully upsell products and services to key clients.
  • Led cross-functional teams in order to address complex client requirements and deliver innovative solutions on time and on budget.
  • Improved operational efficiency by streamlining processes for better client servicing and reporting accuracy.

Operations Manager/Client Manager

Alight Solutions
04.2016 - 02.2021


  • Manage Team of individuals who support the client and vendors
  • Manage projects, deliverables and implementations of new processes and populations
  • Responsible for maintaining client relationship
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Communicate solutions of issues and workarounds to team, client and vendors.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.

Human Resources Specialist

Centegra Health System
03.2015 - 04.2016
  • Responsible for benefit related duties to include administration, facilitation and communication of benefit programs and assist in the development and administration of compensation and HRIS programs.
  • Manage vendor relationships through communication, project prioritization, development progress, and timeliness to internal and external customers.
  • Manage project initiatives and system design specifications in relation to annual enrollment, new hire, FMLA, COBRA, disability, retirement and qualified status changes
  • Collaboratively engage internal and external customers to analyze business needs by assembling information from multiple sources.

Benefit Operations Administrator

Aon Hewitt
01.2004 - 12.2014
  • Responsible for administering benefit plans according to plan provisions and regulatory guidelines.
  • Managed project initiatives and system design specifications in relation to annual enrollment, new hire, FMLA, COBRA, disability, retirement and qualified status changes.
  • Collaboratively engaged internal and external customers to analyze business needs by assembling information from multiple sources.
  • Defined, analyzed and resolved various business and system issues which arose during implementation and client maintenance.
  • Created detailed design specifications and communicated business reasons for enhancements.
  • Analyzed, coordinated and tested modifications to existing mainframe and web based systems.
  • Produced detailed testing guidelines for system analysts, resulting in lower defect counts into production environment.
  • Communicated project prioritization, development progress, and timeliness to internal and external customers.
  • Trained onshore and offshore team members how to utilize various tools and applications, and overall health and welfare knowledge.
  • Developed training material for ongoing operations to eliminate rework.

Health and Welfare Project Manager

Aon Hewitt
01.2000 - 01.2004
  • Responsible for managing all areas of Health and Welfare within the Call Center including the overall delivery of information
  • Performed monthly reviews of team member's customer service satisfaction as well as quality of data provided to customers
  • Led project to ensure all associates had necessary access to all systems to perform their work in an efficient and effective manner
  • Maintained strong rapport with associates to encourage communication within the team regarding job related issues
  • Built strong relationships and lines of communication between operations and technical staff to ensure prompt response to customer issues
  • Trained new and existing associates to utilize tools, understand healthcare legislation and problem solving techniques.

Education

Associates Degree -

McHenry County College
Crystal Lake, IL

Skills

  • Relationship Management
  • Collaborative Mindset
  • Compliance Management
  • Strategy Development

Timeline

Senior Client Manager II

Alight Solutions
02.2021 - Current

Operations Manager/Client Manager

Alight Solutions
04.2016 - 02.2021

Human Resources Specialist

Centegra Health System
03.2015 - 04.2016

Benefit Operations Administrator

Aon Hewitt
01.2004 - 12.2014

Health and Welfare Project Manager

Aon Hewitt
01.2000 - 01.2004

Associates Degree -

McHenry County College

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