Emily Resendez

• Managed creation, issuance, and renewal of employee identification badges for multiple departments across Dallas County, ensuring compliance with security policies and facilitating appropriate facility access. Collaborated with team to administer countywide access control systems, maintaining accurate records and processing badge requests to support secure access management for county personnel.
• Managed county facilities calendars, meetings, and office schedules for Dallas County teams.
• Prepared correspondence, memos, and reports supporting facilities management operations.
• Answered phones, routed requests, and greeted visitors in county office settings.

· Performed routine maintenance on coffee machines, ensuring optimal performance and minimizing downtime.

· Greeted customers warmly, fostering a welcoming atmosphere and enhancing their ordering experience.

Monitored beverage stations to maintain proper levels of syrups, sauces, milk, cups, lids, straws, and napkins.

· Monitored and replenished beverage station supplies, maintaining efficient service and product availability.

· Performed routine maintenance on coffee machines to ensure best performance and prevent malfunctions.

· Operated cash register, processed customer payments, and provided accurate change.

· Collaborated with team members to provide efficient service during peak hours.

· Maintained cleanliness and organization of work area, adhering to health and safety guidelines.

· Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.

• Processed check and credit card payments, ensuring accurate and timely transactions.
• Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
• Provided customer service by addressing inquiries and resolving issues in a timely manner.
• Direct the public on where they are supposed to go
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Maintained a detailed log of vehicles checked out by investigators to ensure accurate tracking. when Investigators check out the vehicles
• Answered telephone and assisted callers, providing relevant information or directing them to appropriate staff.
• Quality check on Money Orders/Cashiers Checks for payment
• Managed car log when Investigators check out the vehicles
• Enhanced customer satisfaction by promptly addressing inquiries and delivering accurate information.

• Processed warrants efficiently/ Entered warrants into system
• Managed bond information hotline
• Assigned mapsco and squad numbers to warrants Running criminal histories / driver's license and Notice of Dispositions from the courts
• Recalls of warrants requested by courts and agencies
• Ensured quality control of entered data by checking the information that was entered by a data entry clerk
• Supervised training sessions for new hires for new hires/transfers
• Inputted data into databases into spreadsheets and databases.
• Organized and sorted input data input data against original documents.
• Scanned and archived documents and saved in the database to keep records of essential organizational information.
• Verified accuracy of entered data of data entered into system to produce error-free reports.
• Identified and corrected discrepancies by proactively identifying discrepancies in numerical entries and rectifying them promptly.

• Trained and mentored new hires to enhance onboarding experience
• Handled cash transactions accurately
• Managed staff schedules to ensure optimal coverage during shifts
• Maintained daily inventory records
• Maintained daily inventory records to support efficient stock management