Emily Reyes
4361 Azora Road,FL
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and customer service skills at Brighter Dental to significantly improve guest satisfaction and retention. Collaborating effectively with teams, I played a pivotal role in achieving operational excellence and fostering a welcoming atmosphere, demonstrating a strong ability to solve complex problems and maintain high standards of service.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Brighter Dental
08.2022 - 10.2023
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
- Transcribed phone messages and relayed to appropriate personnel.
Crew Member
Walmart
10.2021 - 05.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Costumer Service
ShopRite
01.2020 - 10.2021
- Provided excellent customer service through communication and interpersonal skills.
- Led cashiers and associates in providing thoughtful customer service.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Streamlined communication channels for improved customer service quality and efficiency.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Provided sales and customer service assistance to walk-in traffic
- Increased client retention through proactive communication and excellent customer service.
- Collaborated with team members to ensure seamless customer service experiences.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Sensitive information handling
- Administrative Support
- Complex Problem-Solving
Timeline
Front Desk Receptionist
Brighter Dental
08.2022 - 10.2023
Crew Member
Walmart
10.2021 - 05.2022
Costumer Service
ShopRite
01.2020 - 10.2021
High School Diploma -
Brentwood High School
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