Fanny M. Rivas
115 Joseph Ave, Bay Shore
Summary
Experienced with cash handling and customer transactions in high-volume settings. Utilizes strong communication and problem-solving skills to ensure customer satisfaction. Knowledge of retail operations and teamwork to support smooth store functioning.
Overview
3
3
years of professional experience
Work History
Dental Office Receptionist
Brighter Dental Center
03.2022 - 11.2022
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
Front Counter
Chick-fil-A
03.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Service Cashier
Smithtown Toyota
10.2024 - Current
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Bay Shore High School
Bay Shore, NY06-2024
Skills
- Customer service
- Money handling
- Merchandise stocking
- Paperwork processing
- Sales transactions
- Warranty documentation
- Teamwork
- Problem-solving
- Time management
- Reliable and responsible
- Customer assistance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Service Cashier
Smithtown Toyota
10.2024 - Current
Front Counter
Chick-fil-A
03.2023 - 10.2024
Dental Office Receptionist
Brighter Dental Center
03.2022 - 11.2022
High School Diploma -
Bay Shore High School
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