Emily Torres
San Bernardino,CA
Summary
Dynamic professional with a proven track record at 4th Vermont Dental Group, excelling in customer service excellence and insurance verification. Demonstrated ability to enhance office efficiency and patient satisfaction through effective communication and meticulous file management. Skilled in cash handling and fostering positive patient experiences, consistently contributing to improved operational workflows.
Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Dental Office Receptionist
4th Vermont Dental Group
Los Angeles, CA
01.2024 - 08.2024
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
Dietary Aide
Health Care Service Group
Los Angeles
06.2023 - 01.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Cashier Sales Associate
7-eleven
Los Angeles
02.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School -
Edward R. Roybal Learning Center
Los Angeles, CA06.2014
Skills
- Insurance Verification
- Billing Procedures
- Office Supply Management
- File Management
- HIPAA Compliance
- Patient Scheduling
- Follow-up skills
- Payment Processing
- Punctual and Reliable
- Customer Service
- Cleaning and sanitizing
- Time Management
- Food handling safety
- Food Safety
- Cash Handling
- Customer service excellence
- Money Handling
- Cash Register Operation
Languages
English /spanish
Full Professional
Timeline
Dental Office Receptionist
4th Vermont Dental Group
01.2024 - 08.2024
Dietary Aide
Health Care Service Group
06.2023 - 01.2024
Cashier Sales Associate
7-eleven
02.2021 - 03.2023
High School -
Edward R. Roybal Learning Center