Emily Reyes
Elko,US
Summary
Offering close to 5 years of experience in customer service. 2 years in medical administration 1 year experience of treatment coordinating along with purchasing agent.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Clerk
Dialysis Clinic, Inc.
Elko, NV, US
01.2024 - Current
- Oversee the distribution of nursing service equipment and supplies throughout the facility, establishing guidelines for efficient and cost-effective use.
- Conduct monthly inventory counts and monitor supply levels to ensure consistent availability of essential materials.
- Manage ordering and restocking processes to support both patient care and clinical staff needs, ensuring necessary resources are always available.
- Communicate regularly with various company suppliers to coordinate orders, resolve delivery issues, and maintain strong vendor relationships.
- Ensure that patients and clinical staff have access to appropriate equipment, supplies, and resources for optimal care and workflow.
- Apply knowledge of emergency safety preparation to help maintain unit readiness and compliance with safety protocols.
- Serve as the treatment coordinator for incoming patients and current patients traveling to different states or dialysis clinics, coordinating care transitions with external facilities.
- Keep office supplies organized and well-stocked, placing timely orders to avoid shortages.
- Scan records and prepare admissions charts for new patients.
- Ensure timely and thorough replenishment of unit supplies to meet anticipated patient volumes.
- Update patient medical charts in compliance with HIPAA guidelines to protect patient confidentiality.
- Participate in planning and achieving department goals that align with the organization’s mission and values.
- Manage multiple ongoing projects using strong organizational and analytical skills.
- Organize and maintain both physical and digital records for quick and secure access by authorized team members.
- Prepare laboratory specimens, including blood and tissue, for diagnostic testing.
- Collaborate closely with physicians to support patient care and ensure adherence to established clinical standards.
- Answer unit calls and relay messages to healthcare staff to support communication and team efficiency.
Front Desk Clerk
Maverick Hotel and Casino by Red Lion Hotels
Elko, NV, US
12.2021 - 01.2024
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handled guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room bookings as needed
- Provide exceptional guest service by anticipating needs and going above and beyond to ensure guest satisfaction
Front Receptionist
Nevada Health Centers
Elko, NV, US
01.2023 - 05.2023
- Company Overview: Elko Family Medical & Dental
- Greets clients and patients
- Answers phone and takes messages
- Addresses patient questions or concerns
- Insures patient confidentiality
- Issues registration forms and checks for completion and accuracy
- Ensure that patients fill out appropriate forms and checks for accuracy
- Obtains current identification such as; copies of drivers license, insurance card and pertinent sliding fee documentation
- Verifies insurance eligibility
- Obtains HIPPA signature
- Enters registration information into computer for new patients
- Files registration documents in medical record according to policy and procedures
- Obtains valid signature on superbill
- Communicates appropriate policy and procedure which includes; patient payment policy
- Obtains consent for treatment of minors when appropriate
- Refers patients to eligibility/financial workers if available and necessary
- Checks for outstanding balances and encourages payment or directs patient to billing office to make payment arrangements
- Follow appropriate patient walk-in process
- Collects patient payments at the time of visit
- Ensures that daily log balances
- Completes deposit slip, reconciles cash collected to cash-on-hand daily
- Locks and secures cash at end of day
- Is personally responsible for the balancing of all cash at the end of the day, and for making sure that all cash is accounted for.
- Scheduled patients office visits
- Contact patients of appointment time (when applicable)
- Ensures proper policy and procedure are followed with office duties, such as, DNKA, Lab Tracking, Refills, etc.
- Photocopies forms as needed to support patient flow
- Creates new medical records
- Verifies and ensures competency when utilizing EMR and EPM system
- Elko Family Medical & Dental
Housekeeping Houseman
Gold Country Inn and Casino by Red Lion Hotels
Elko, NV, US
06.2019 - 12.2021
- Worked side-by-side with the Housekeeping team to ensure a spick-and-span facility
- Handle guest clean concerns and respond for resolution
- Responsible for cleaning corridors, guest areas, parking lots and service areas
- Coordinate with maintenance team for repairs
- Stock supplies
- Assisted Housekeepers and the Front Desk in guest requests and deliveries
- Clean and tidy the restrooms
Education
High School -
Elko High School
Elko, NV06.2022
Skills
- Organization
- Communications
- Problem resolution
- Sorting and labeling
- Office administration
- Multi-line Telephone Systems
- Customer service
- Safety overview
- Team management
- Scheduling
- MS Office
- Emergency planning
- Bilingual
Certification
CPR certified
Timeline
Unit Clerk
Dialysis Clinic, Inc.
01.2024 - Current
Front Receptionist
Nevada Health Centers
01.2023 - 05.2023
Front Desk Clerk
Maverick Hotel and Casino by Red Lion Hotels
12.2021 - 01.2024
Housekeeping Houseman
Gold Country Inn and Casino by Red Lion Hotels
06.2019 - 12.2021
High School -
Elko High School