Emily Rhodes
Elkhart,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Fine Shine Cleaning Service LLC
Owner
Elkhart, IN
08.2021 - 05.2024
- Created marketing campaigns to attract new customers that would increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Prepared documents, such as contracts, to best fit each individual jobsite.
Billing Specialist
JWD Electric
Akron, OH
11.2019 - 07.2021
- Resolved discrepancies between customers' remittances and invoices received.
- Resolved internal discrepancies between the following departments: payroll, Equipment, HR, other billing team members, Accounting, and the Forman on site.
- Required to have my contracts for the customers (First Energy) and internal staff (VP of Substation, as well as his Foreman and management under him directly) assigned to me memorized. Including any changes/updates to the contracts.
- Answered customer inquiries via phone, email, and website regarding billings, payments, and account status.
- Performed data entry into accounting software programs such as QuickBooks.
- Lead the year-end and quarterly closing tasks, including organizing meetings with my group, my manager, and CFO, and the VP of Substation work.
- Twice a year, I would be required to lead a meeting with the board of the entire accounting side of operations.
- My biggest accomplishment was innovating a flawless way of paperless billing and training my whole department on the new electronic way we would be billing, filing, adjusting changes to contracts, and so on.
Education
Some College (No Degree) - Associate of Arts
The University of Akron
Akron, OH01-2016
High School Diploma -
Woodridge High School
Peninsula, OH05-2014
Skills
- Building Customer Loyalty
- Teamwork and Collaboration
- Upselling techniques
- Excellent Written and Verbal Communication
- Analytical Skills
- Goal-Driven
- Decision-Making
- Team building
- Organization Efficiency and Time Management
- Business Development
Timeline
Fine Shine Cleaning Service LLC
Owner
08.2021 - 05.2024
Billing Specialist
JWD Electric
11.2019 - 07.2021
Some College (No Degree) - Associate of Arts
The University of Akron
High School Diploma -
Woodridge High School
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