Michelle Taylor Flynn
Aventura,FL
Summary
Dynamic and goal-driven professional with a proven track record at Bloomingdale's, specializing in fine jewelry. Excelled in building customer loyalty and exceeding sales targets through expert gemology knowledge and exceptional customer service. Skilled in CRM software and luxury brand awareness, consistently achieving and surpassing sales goals with a collaborative and customer-focused approach.
Overview
38
38
years of professional experience
Work History
Fine Jewelry. Specialist
Bloomingdale's
Aventura, FL
04.2022 - Current
- Developed and maintained strong client relationships to drive repeat business and customer loyalty
- Participated in ongoing training seminars to stay current on industry trends, gemstone knowledge, and design innovations.
- Maintained comprehensive client records using CRM software systems to track purchase history, preferences, special occasions, and correspondence details for personalized outreach efforts.
- Organized special events such as trunk shows or designer meet-and-greets to drive foot traffic into the store and generate interest in new products or collections.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Jewelry Manager
Ylang-Ylang Jewelry
St Louis, MO
08.1986 - 06.1998
- Developed and maintained strong client relationships to drive repeat business and customer loyalty
- Participated in ongoing training seminars to stay current on industry trends, gemstone knowledge, and design innovations.
- Streamlined store inventory management through meticulous organization and accurate record-keeping of high-value items.
- Maintained comprehensive client records using CRM software systems to track purchase history, preferences, special occasions, and correspondence details for personalized outreach efforts.
- Organized special events such as trunk shows .
- Displayed merchandise by arranging in appealing ways to boost sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales.
Education
Bachelor Of Arts And Science - Political Science And Government
Washington University in St Louis
St. Louis, MO04.1987
Skills
- Sales proficiency
- Operation Management
- Visual Merchandising
- Luxury brand awareness
- Expert gemologist
- Luxury watch selling
- Computer profiency
- Exceptional customer service
- Brand representation
- Sales target achievement
- Teamwork and collaboration
- Problem-solving
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Multitasking Abilities
- Verbal and written communication
- Positive customer engagement
- Cash handling
- Store opening and closing
- Building customer loyalty
- Exceeding customer expectations
- Inventory specialist
Timeline
Fine Jewelry. Specialist
Bloomingdale's
04.2022 - Current
Assistant Jewelry Manager
Ylang-Ylang Jewelry
08.1986 - 06.1998
Bachelor Of Arts And Science - Political Science And Government
Washington University in St Louis
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