Emily Ribeiro
Deer Park
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Restaurant Hostess
Premier Diner
08.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Crocs
02.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Restaurant Hostess
Birdie Bar
04.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
Cashier
D&J Refreshments
05.2021 - 01.2023
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
Education
No Degree - Liberal Arts
Suffolk County Community College
Selden, NY05-2026
High School Diploma -
Deer Park High School
Deer Park, NY06-2024
High School Diploma -
Wilson Tech
Dix Hills NY06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Money handling
- Professionalism and courtesy
Certification
- Serv safe
- Nocti
Languages
Portuguese
Native or Bilingual
Timeline
Cashier/Restaurant Hostess
Premier Diner
08.2023 - Current
Restaurant Hostess
Birdie Bar
04.2023 - 08.2024
Cashier
D&J Refreshments
05.2021 - 01.2023
Sales Associate
Crocs
02.2021 - Current
No Degree - Liberal Arts
Suffolk County Community College
High School Diploma -
Deer Park High School
High School Diploma -
Wilson Tech
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