Emily Riley

Greensboro,NC

Summary

Creative self-starter with a proven track record in developing and implementing effective market-wide solutions for operational challenges. Recognized for mentoring colleagues and alleviating management burdens through collaborative communication. Detail-oriented professional with strong emotional intelligence, fostering a positive workplace community. Extensive experience in staff training, customer engagement, program development, and process management.

Overview

years of professional experience

Certifications

Work History

Office Manager

Landmark Health (acquired by Optum)

Greensboro, North Carolina

09.2021 - Current

Translated management needs into time- and labor-saving operational realities across the statewide market.
Developed, improved, implemented, and drove the operational use of communication tools for the market, including SharePoint, Teams pages and channels, Shifts, and Power Automate.
Obtained and managed secure access for hospital EMRs, SharePoint sites, and lab accounts.
Developed and implemented solutions for on-call scheduling, provider calendar management, and in-person and virtual meetings.
Operated two medication rooms for clinical providers, successfully managing quarterly audits to ensure safe, high-quality patient care.
On-site point person for two office moves, handling details from vendor coordination to secure medication transportation.
Handled all daily support operations, including office supplies, building access, badges, marketing material, and shipping.

Sales Training and Operations Analyst

Advanced Home Care Inc. (acquired by Adapt Health)

High Point, North Carolina

01.2012 - 04.2021

Enabled sales operations to run smoothly through effective management of the department's workflows and processes, with Compliance and Revenue Services.
Developed tools and processes to help improve operational efficiency and enhance sales team productivity for a team of over 200.
Developed education and curriculum plans, goals, objectives, and milestones for evaluating and measuring the effectiveness of sales calls.
Reviewed daily tasks and Sales Representative responsibilities to verify alignment with company's goals and strategy.
Responsible for curriculum design, development, onboarding, and implementation of training for sales team for home health care, home infusion, and durable medical equipment.
Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.

Sales Representative

Advanced Home Care Inc.

High Point, North Carolina

03.2004 - 01.2012

Grew relationships with case managers, care coordinators, office managers, and physicians in the community and hospital settings of Greensboro and Winston Salem, NC.
Educated referral sources about benefits and capabilities of home health care, home infusion, and respiratory medical equipment benefits to enable their patients to stay healthy at home.

Education

Bachelor of Science - Business Management

High Point University

High Point, NC

Skills

Fluent in Microsoft Office Suite: Word, Excel, Forms, PowerPoint, and SharePoint
Extensive training and development history
Collaborative team building

Innovative process management
Creative problem-solving
Customer support and engagement

Certification

Designing Virtual Training- Association for Talent Development

Timeline