EMILY RILEY
Jacksonville,FL
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Amazon Associate
Amazon
Jacksonville, FL
09.2022 - Current
- Daily processing of 400+ units per hour with a 99% efficiency rate.
- Taking leadership with team members to assure high quality in a fast paced environment.
- Certified robotics operator to maintain consistent work flow and efficiency.
- Trained employees to elevate their skills within appointed roles.
- Picking customer orders with high quality efficiency, top 1% in role.
Customer Experience Manager
Five Below
St Johns, FL
06.2018 - 09.2022
- Ensuring absolute customer satisfaction through personable guest interactions
- Drive store sales, increasing sales by 10%
- Assist in supervising, coaching and training associates
- Encouraging fundraisers for local businesses and schools
- In charge of all customer surveys, becoming creative with how we can "wow" our guests.
- Consistent cleaning and maintenance when necessary
- Responsible for all front end operations, i.e greeting customers and making sure they have fast and friendly checkouts, supervising associate and customer interactions to provide coaching and positive reinforcement.
- Handling money from the registers, preparing the deposit to be sent to the bank and counting the safe each night.
Beauty consultant
Ulta
Jacksonville, FL
06.2017 - 06.2018
- Understanding customers needs for products that would suit them best
- Stocking product in a timely manner
- Setting up displays for the latest products for guests to explore
- Keeping up with trends and product knowledge to ensure consistent and helpful interactions and purchases.
- Top associate for fundraising benefits
Brand Ambassador
J.crew
Lynchburg, VA
08.2012 - 02.2017
- Cultivated strong relationship with customers, fostering loyalty through engaging service and product knowledge.
- Inspecting orders to ensure customer satisfaction while maintaining Jcrew standards.
- Executed brand promotional strategies to increase customer engagement and increase awareness of our brand.
- Leadership role of mentoring 20+ team members on how to increase customer engagement and implement positive customer interaction strategies.
Education
High school or equivalent - Cosmetology
Heritage High School
Lynchburg, Va01.2012
Skills
- Cosmetology - 3 years
- Proficiency with computer application
- Quality assurance
- Effective leadership skills
- Cash management experience
- Positive customer service skills
- Ability to work in fast paced environments while maintaining high quality results
Timeline
Amazon Associate
Amazon
09.2022 - Current
Customer Experience Manager
Five Below
06.2018 - 09.2022
Beauty consultant
Ulta
06.2017 - 06.2018
Brand Ambassador
J.crew
08.2012 - 02.2017
High school or equivalent - Cosmetology
Heritage High School