Kenneth Leal

Outbound Pack

- Singles - Flow - SLAM

Outbound Pick

- Is able to consistently meet the rate, and was able to pick 5,000 units multiple times while being in the Picking department.

ICQA

- Simple Bin Count, Cycle Count, Simple Record Count.

- Has helped out process IRDR by maintaining exceptional quality in Cycle Count.

Outbound Ship Dock

- Transship

- Vendor Returns

- Flats Waterspider / Flats Induct

- Ship Dock Waterspider

- Palletizing / Fluid Loader

- CPTs

- Hazmat Certified (RCRA)

- WADM Waste Container Curriculum

- Basic Spill Response North America

Learning Ambassador (ICQA, Pick, Ship Dock)

- Helped onboard new hires, HITS transfers, and cross-trainings into different departments and/or - Has led classes of up to five or more associates into different paths.

- Helped develop associates to meet standard work and expectations of their roles.

- 90% of associates trained excelled in their roles soon after training.

- A reliable ambassador, willing to come in on different shifts, and assist with trainings.

Outbound Problem Solve

- Transship, Flats, Outbound Dock, Vendor Returns.

Sortation Center

- Sort Center Palletizing

- Inbound Fluid Unload

- Sort Center Waterspider

- Sort Center Divert

- Sort Center Slide

- Sort Center Splitter Face Off

- CPTs

- Sort Pre-Loader

Process Guide

- Managed associates and helped Process Assistant for smooth work flow on the floor.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.