Summary
Overview
Work History
Education
Skills
Timeline
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Emily Rippy

Roseville,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
Roseville, MI
05.2019 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

GED -

Clintondale High School
Clinton Township, MI
06-2001

Skills

  • Call Management
  • Data Entry
  • Account updating
  • Data Collection
  • Order Processing
  • Complaint Handling
  • Customer Service

Timeline

Customer Service Representative

Walmart
05.2019 - Current

GED -

Clintondale High School

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Emily Rippy