Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline

Emily Roberson

McCordsville,IN

Summary

Collaborative leader dedicated to coworkers and company to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients. Eager to jump back in the workforce with a company to grow within and bring strong skills of retention, sales, collections, client success and more.

Overview

9
9
years of professional experience

Work History

Client Success Specialist

Angie's List Inc
02.2015 - 08.2020
  • Proficiently managed portfolio size of 100+ advertising accounts in a fast-paced, sales and customer service compensated position
  • Proven success in all 4 positions within company
  • Educated service professionals on successfully using their PRO app
  • Collaborated with client budgets
  • Completing at least 30-60 inbound and outbound calls daily to providers
  • Collections on money due on past due accounts
  • Retention of accounts
  • Impacts: Consistently won top retention and sales performance monthly lunch and quarterly outings
  • Annual Presidents club winner in department for 2019 ranking #1 in all metrics.
  • Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
  • Organized regular workshops for clients on product features and updates, boosting adoption rates among existing users.

Senior Sales Specialist

OfficeMax
03.2011 - 02.2015
  • Completed transactions from start to finish of technology, office furniture, and supplies
  • Exceeded all company goals
  • During my 4 years of employment, received 2 promotions up to a supervisor/store closing position
  • Analyzed and optimized sales to increase company revenue
  • In charge of computer, printer, and office furniture sales
  • Inventory
  • Managed team of 5-8 employees in evening shifts to ensure sales and customer service satisfaction goals were all met
  • Opening, closing procedures including cash handling, deposits, lock up
  • Nightly store walk-through verifying store was in order for opening
  • Impacts: Consistently ranked #1 top performer for store, ranked 3 for district
  • Resolved customer complaints and issues
  • Exceeded quarterly sales targets through effective territory management and relationship building.
  • Implemented effective time management skills to balance client relationship-building activities with administrative tasks such as reporting and forecasting.

Education

Bachelor of General Studies in Business Finance - Business Administration And Management

I.U.P.U.I. School of Liberal Arts, Indianapolis, IN
04.2024

High School Diploma -

Warren Central H.S., Indianapolis, IN
06.2012

Skills

  • Organization
  • Multi-tasking
  • Time Management and prioritizing
  • Comprehensive reading
  • Build, maintain and retain relationships
  • Strong negotiating skills
  • Maximizing client revenue
  • Customer service oriented
  • Google Docs
  • Adobe
  • Ability to interpret, build and extract data
  • Consistently meet performance deadlines
  • Team player
  • Clerical Skills (Print, Fax, Copy, Scan, Attach)
  • Microsoft Office (Word, Excel, Outlook)
  • Account Management
  • DocuSign
  • Furniture Sales
  • Advertising Sales
  • CRM Software
  • Marketing
  • Portfolio Management
  • Salesforce
  • Microsoft SharePoint
  • Client Advocacy
  • Feedback collection

Awards

Presidents Club, 09/01/16, Presidents club in occupational therapy assisting for 3 semesters. I dropped out of school at Brown Mackie College for Occupational Therapy Assisting in 2017 when I became a single mother and could not afford tuition and my rent with the 40 hours a week of clinicals needed. I now have a husband and home set up to allow me any time needed for employment and further education needs.

Timeline

Client Success Specialist - Angie's List Inc
02.2015 - 08.2020
Senior Sales Specialist - OfficeMax
03.2011 - 02.2015
I.U.P.U.I. School of Liberal Arts - Bachelor of General Studies in Business Finance, Business Administration And Management
Warren Central H.S. - High School Diploma,

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Emily Roberson