Kimberly Hall-Arment
Blue Springs,MO
Summary
Highly enthusiastic customer service professional with years of customer interface experience.
Overview
25
25
years of professional experience
Work History
Client Success Specialist
Datasource
Blue Springs, MO
03.2024 - 09.2024
- Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
Customer Service and Account Manager
Subtech LLC
Kansas City, KS
03.2015 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for increasing efficiencies.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Cross-trained in Inventory & Purchasing.
Customer Care Representative/Order Entry Specialist
Liquid Soap Products
Lee's Summit, MO
02.2000 - 09.2014
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to assist with order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Document and track orders by inputting order information and updating customer accounts.
- Cross-trained in different areas, Such as Shipping & Receiving, Inventory, Accounts Receivables and Purchasing.
Education
Travel & Tourism -
MATC
Skills
- Strong Organization
- Staff Training
- Active listening
- Personnel Training and Development
- Problem Solving
- Past Due Account Management
- Energetic & Courteous Work Attitude
- Time Managment
Timeline
Client Success Specialist
Datasource
03.2024 - 09.2024
Customer Service and Account Manager
Subtech LLC
03.2015 - 12.2023
Customer Care Representative/Order Entry Specialist
Liquid Soap Products
02.2000 - 09.2014
Travel & Tourism -
MATC