Kimberly Hall-Arment
Blue Springs,MO
Summary
Highly enthusiastic customer service professional with years of customer interface experience.
Overview
25
25
years of professional experience
Work History
Client Success Specialist
Datasource
03.2024 - 09.2024
- Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
Customer Service and Account Manager
Subtech LLC
03.2015 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for increasing efficiencies.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Cross-trained in Inventory & Purchasing.
Customer Care Representative/Order Entry Specialist
Liquid Soap Products
02.2000 - 09.2014
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to assist with order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Document and track orders by inputting order information and updating customer accounts.
- Cross-trained in different areas, Such as Shipping & Receiving, Inventory, Accounts Receivables and Purchasing.
Education
Travel & Tourism -
MATC
Skills
- Strong Organization
- Staff Training
- Active listening
- Personnel Training and Development
- Problem Solving
- Past Due Account Management
- Energetic & Courteous Work Attitude
- Time Managment
Timeline
Client Success Specialist
Datasource
03.2024 - 09.2024
Customer Service and Account Manager
Subtech LLC
03.2015 - 12.2023
Customer Care Representative/Order Entry Specialist
Liquid Soap Products
02.2000 - 09.2014
Travel & Tourism -
MATC