Emily Roberts
San Diego,CA
Summary
Results-oriented Leasing Agent with over 3 years of experience in the real estate market, recognized for successfully leasing hundreds of apartments and maintaining high occupancy rates. Expertise in building strong relationships with prospective tenants, conducting property tours, and providing tailored leasing solutions. Proven track record of exceeding sales targets through effective communication, persuasive negotiation skills, and a customer-centric approach. Highly knowledgeable in market trends, fair housing regulations, and lease agreements. Dedicated to delivering exceptional service and ensuring tenant satisfaction while fostering a positive living environment.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Metropolitan Property Management
12.2023 - Current
- SProvided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Recruited new residents through website advertising and marketing.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Invited prospects to fill out application upon completion of property tour.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Responded to requests and scheduled appointments for property showings.
- Registered clients on database to enable tracking history and maintain updated records.
Property Management Assistant
DPA Property Management
10.2022 - Current
- Distributed and followed up on tenant renewal notices.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses on Appfolio for each applicant.
- Collaborated with legal counsel to address lease violations, evictions, or other tenant disputes.
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Education
Associates - Business
Metropolitan State University of Denver
Denver, CO08.2019
High School Diploma -
Mountain Vista High School
Denver, CO05.2017
Skills
- Computer Skills
- Marketing and Advertising
- Verbal and Written Communication
- Multitasking and Time Management
- Handling Complaints
- Goal-oriented mindset
- Telephone and email etiquette
- Administrative Support
Timeline
Leasing Agent
Metropolitan Property Management
12.2023 - Current
Property Management Assistant
DPA Property Management
10.2022 - Current
Associates - Business
Metropolitan State University of Denver
High School Diploma -
Mountain Vista High School
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