Emily Roberts
New Brunswick
Summary
Outgoing and hardworking student with extensive experience in retail and food industries. A quick learner that excels in communication, customer service, adaptability, and problem solving.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's
Flemington
06.2020 - 09.2024
- Trained new employees on customer service, order taking, and food safety procedures.
- Provided customer service by answering questions and resolving complaints.
- Cooked and served food for customers in drive-thru and dining areas.
- Operated point-of-sale systems.
- Maintained cleanliness by sweeping, mopping, and sanitizing work and dining areas.
- Restocked supplies regularly while monitoring overall store inventory levels.
- Performed closing duties to prepare store for morning operations.
Retail Sales Associate
Kohl's
Flemington
01.2023 - 09.2023
- Completed sales, returns, and rewards program enrollments using point-of-sale systems.
- Provided customer support by locating merchandise, performing price checks, and communicating current sales and promotional offers.
- Promoted store loyalty and credit programs.
- Monitored inventory levels and restocked merchandise.
- Organized and folded merchandise on the sales floor.
- Regularly checked fitting rooms to ensure cleanliness and return clothes to their designated area.
Education
Bachelor of Science - Mechanical Engineering
Rutgers University
New Brunswick, NJ05-2027
Skills
- Point of sale expertise
- Payment processing
- Inventory management
- Merchandise restocking
- Customer service and relations
- Training and development
- Team collaboration
- Problem solving and resolution
- Multitasking and organization
- Adaptability and flexibility
- Calm under pressure
- Interpersonal communication
Affiliations
- Rutgers Outdoors Club (2024-present)
Timeline
Retail Sales Associate
Kohl's
01.2023 - 09.2023
Crew Trainer
McDonald's
06.2020 - 09.2024
Bachelor of Science - Mechanical Engineering
Rutgers University