Luke Gilbert
Mr
Colchester,CT
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Experienced Crew Trainer with years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Punctual and honest Front End Cashier with solid background during an different environment. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Crew Trainer
Wendy's Restaurant
Colchester, CT
09.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained current knowledge of all team position requirements.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Drywaller
Andre Gilbert Drywall
Glastonbury, CT
06.2022 - 08.2022
- Sanded joints and treated areas to create smooth surface.
- Pressed paper tape into joints to reinforce drywall and hide imperfections.
- Glued, nailed or screwed wallboard panels to wood or metal framework to promote smoother, cleaner and faster hanging and finishing jobs.
- Prepared panels by sawing, drilling or cutting holes for electrical outlets, air-conditioning units and plumbing.
- Family Business
Registrar
Stop & Shop
Colchester, CT
07.2020 - 11.2020
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and responded to requests for information.
- Processed credit card, EBT and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Operated register system to process new purchases, item returns and merchandise exchanges.
Education
No Degree - Business
High School Diploma -
08.2018 - 06.2022
Skills
Sales expertise
Opening and closing procedures
Sanitation and cleaning
Cash Handling
Staff education and training
Workshop coordination
Point-of-sale system operation
ID verification
Cash register systems
Product restocking
Construction best practices
Problem-Solving
Timeline
Drywaller - Andre Gilbert Drywall
06.2022 - 08.2022
Crew Trainer - Wendy's Restaurant
09.2021 - Current
Registrar - Stop & Shop
07.2020 - 11.2020
Bacon Academy - High School Diploma,
08.2018 - 06.2022
Plymouth State University - No Degree, Business