Emily Robison
Knoxville,IL
Summary
Community driven, results-focused team player dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy and organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Patient Access Associate
OSF Healthcare, St Mary's Medical Center
12.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Network Marketer
Self Employed Services
03.2016 - 03.2023
- Strengthened marketing programs to capture new business taking advantage of changing trends in markets
- Plan, develop and host field trainings averaging 100-200 in attendance.
- Collaborating with teams to identify mission, vision and goals to design marketing plan for teams.
- Create duplicatable systems across the entire team.
- Built a business with a company who generated over 500 million in annual sales.
- Responsible for $500,000 in annual sales.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Implemented successful marketing and promotional strategies generating consistent six figure annual sales.
- Hosted webinars, trainings, and individual appointments serving in Life Coaching capacity averaging services for 10-30 team members weekly, and 100 customers monthly over six year span.
Cosmetologist
Self Employed Services
07.2010 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Grew sales by 30% with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
Registration Specialist
Galesburg Cottage Hospital
03.2007 - 05.2009
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Completed registration paperwork, verifying accurate patient information.
Education
Associate of Arts - Psychology
05.2025
Bachelor of Arts - Christian Leadership And Management
05.2027
Licensed Cosmetologist - Cosmetology
07.2010
Skills
- Sales and Marketing
- Servant Leadership
- Administrative Duties
- Customer/Patient Service Expert
- Reflective Listening
- Organizational Systems
- Persuasion and Personal Influence
- Developing Duplicatable Systems
- Social Media Marketing Ad Design
- Records Management
- Workflow Optimization
- Calendar Management
Timeline
Patient Access Associate - OSF Healthcare, St Mary's Medical Center
12.2023 - Current
Network Marketer - Self Employed Services
03.2016 - 03.2023
Cosmetologist - Self Employed Services
07.2010 - Current
Registration Specialist - Galesburg Cottage Hospital
03.2007 - 05.2009
Carl Sandburg College - Associate of Arts, Psychology
Liberty University - Bachelor of Arts, Christian Leadership And Management
Tricoci University of Beauty Culture LLC - Licensed Cosmetologist , Cosmetology
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