Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Rodriguez

Davie,USA

Summary

Customer service expert with over 15 years of experience, including 3 years of specialized work as a Construction Pay Application Specialist, in fast-paced call center environments. Consistently delivers high-quality support with a strong focus on customer satisfaction. Proven ability in efficient claims handling, complaint resolution, and accounts payable processing. Brings in-depth knowledge of billing processes, lien waivers, and compliance documentation. Recognized for exceptional attention to detail, strong communication skills, and the ability to manage high-volume workloads while meeting performance metrics and fostering long-term client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Contract Administrator

Prime Group LLC
Hollywood, FL
2025 - Current

Job Responsibilities: Including but not limited to

  • Answer telephone calls related to construction contracts.
  • Maintain and organize project specific shared files and all project specific correspondence.
  • Track and report biweekly time, status changes, and additional HR forms in accordance with HR policy.
  • Prints incoming agreement requests and prepares agreement file folders.
  • Thoroughly reviews and verifies all agreement requests for compliance in the following areas: Sunbiz, licensing, insurance, prequalification approval, and Bonds.
  • Format and finalize the agreement.
  • Issues and enters agreements (subcontracts, POs, PSA’s, Land Dev & Field PO’s) in Sage.
  • Logs agreements and uploads Exhibit B, C, and M (if applicable) in AutoDesk, updates notes pertaining to the agreements.
  • Assist Purchasing Managers with Workzone.
  • Notifies team of any missing and or incorrect documents pertaining to the agreement.
  • Follows up with project team pertaining to agreements that are on hold due to missing information or revision request.
  • Monitor status and follow-up with the project team until agreements are fully executed.
  • Tracks subcontract agreements and reminds Subs that an original agreement is needed for full execution. (DocuSign)
  • Sends weekly agreement updates to the Project Team and Document Control Manager.
  • Maintains, scans, and saves agreements in the shared file.
  • Prepare contract change notices as delegated by PM, Super, DOC, or CEO.
  • Print reports (SAGE) and prepares monthly reporting for PM/DOC as deemed necessary.
  • Prepare and track execution of contract change management documents (change order requests, owner change orders, and commitment change orders).
  • Administer/maintain Sage database to include but not limited to: change management, project specific vendor database, contact database, RFI, submittal, and meeting minutes.
  • Compile all documents necessary for subcontracts, purchase orders, and commitments.
  • Issue Field Commitments.
  • Track and administer all vendor, supplier, and subcontractor insurance.
  • Track NTO’s
  • Assist Finance with monthly Owner AIA, if necessary.
  • Assist AP with the Release payments to Subcontractors & Vendors *if necessary
  • Process check requests including routing, approval, etc.
  • Obtain approval for, code, and authorize (first tier authorization) monthly invoices (Subcontractors & Vendors in TimberScan).
  • Assist PM and PE in the collection and compilation of all closeout documents, including insurance, warranty, QA/QC documents, final Change Orders, etc. in accordance with project specific contract specifications.
  • Assist Field Administrators and accounting.
  • Work with legal resources to obtain legal advice, regulatory issues, compliance issues, and other matters as needed.

Accounts Payable Specialist

Coastal Masonry Inc.
01.2023 - 08.2025
  • Process invoices for payment, ensuring accuracy and compliance with company policies.
  • Ensure timely and accurate payments to vendors and suppliers, including oversight of petty cash accounts.
  • Maintain detailed and accurate records of all transactions, outstanding payables, and financial documentation for auditing and tax compliance.
  • Manage and submit payment applications for contractors and subcontractors during construction purchase requisitions.

Office Manager/Customer Service Manager

TLF Apparel
01.2022 - 01.2023
  • Delivered excellent customer service by ensuring customer satisfaction; addressing inquiries and resolving issues.
  • Assisted in hiring and onboarding of new team members.
  • Oversaw facility maintenance operations, ensuring cleanliness, safety, and operational efficiency of equipment and systems.
  • Negotiated contracts with vendors, scheduled maintenance tasks, and implemented safety procedures.

Accounting & Purchasing Administrator

TLF Apparel
01.2019 - 01.2022
  • Managed company assets, tracked expenditures, and maintained accurate financial records.
  • Maintained and updated accounts receivable files and accounting databases.
  • Recorded and reconciled petty cash transactions.
  • Communicated with suppliers regarding updates to service agreements and payment options.

Support Svc Assoc. I, Authorization

Cross Country Home Services
01.2017 - 01.2019
  • Assessed customer complaints and requests to determine appropriate resolution or redirection.
  • Conducted outbound communications to update claims status guiding customers and service providers through the claims process.
  • Reviewed invoices and documentation to verify accuracy and proof of payment for claim credit and reimbursements.
  • Created service provider profiles in Service Bench for new partners.

Accounts Payable Specialist

Cross Country Home Services
01.2015 - 01.2017
  • Maintained vendor records, including data entry, Federal ID verification, and 1099 reporting.
  • Processed check requests and vendor payments, ensuring timely discounts and credit application.
  • Vouchered invoices for service providers and distributors, matching purchase orders and service claims.
  • Reconciled vendor statements by verifying entries and system balances; handled payment and invoice discrepancies.

Support Services II/Claim Specialist

Cross Country Home Services
01.2006 - 01.2015
  • Managed, verified, and processed customer claims and payments.
  • Conducted invoice verifications and credit calculations.
  • Reviewed and reconciled unauthorized claim submittals.
  • Served as back-up receptionist, handling and routing calls, visitor greetings, and front desk duties.
  • Assisted in cross-training and peer-coaching within the department.

Education

High School Diploma -

McArthur
Hollywood, FL

Skills

  • Customer Service
  • Critical Thinking Skills
  • Excellent Communication Skills
  • Strong Interpersonal Skills
  • Proactive and Self-motivated
  • Exceptional Organizational Skills
  • Notary Public
  • Proficiency: Oracle; ImageNow; Service Bench; Swift Link; QuickBase; Prestons; Concur; Microsoft Office; eGain; Zendesk; Asana; Shipstation; Netsuite; Foundation Software

Timeline

Accounts Payable Specialist

Coastal Masonry Inc.
01.2023 - 08.2025

Office Manager/Customer Service Manager

TLF Apparel
01.2022 - 01.2023

Accounting & Purchasing Administrator

TLF Apparel
01.2019 - 01.2022

Support Svc Assoc. I, Authorization

Cross Country Home Services
01.2017 - 01.2019

Accounts Payable Specialist

Cross Country Home Services
01.2015 - 01.2017

Support Services II/Claim Specialist

Cross Country Home Services
01.2006 - 01.2015

Contract Administrator

Prime Group LLC
2025 - Current

High School Diploma -

McArthur
Emily Rodriguez