Emily Rogers
Morrow,Ohio
Summary
I am reliable and punctual and I successfully handle fast-paced work. I have the willingness to take on any task to support the team and help the business thrive. I have a strong background in customer service, food service and team management.
Overview
5
5
years of professional experience
Work History
Barista
Kofenya Coffee
09.2023 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Team lead
Roll On In and Buzzed Bull Creamery
09.2020 - Current
- Maintained team and store organization during busy times and down times
- Elevated team performance with training and mentoring of new associates
- Completed inventory of stock every night at close
- Counted the money at the end of the night and inserted the store's numbers on an excel sheet
Admissions supervisor
Kings Island
03.2019 - 05.2021
- Improved staff performance through continuous monitoring and training updates
- Preserved customer loyalty by quickly and completely solving complaints
- Motivated employees to continuously grow knowledge and enhance abilities
- Empowered employees to independently resolve problems and disputes
- Delivered exceptional guest relations by welcoming visitors warmily and offering immediate assistance
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies
- Troubleshoot problems and develop successful solutions
- Kept all areas clean, organized and in line with company professional standards
Retail Associate
Greenfield Plant Farm
04.2022 - 10.2023
Education
Little Miami High School
Morrow, OH01.2021
Environmental Science
University of Cincinnati Blue Ash College
Cincinnati, OH04.2026
Skills
- Employee training
- Complaint resolution
- Employee supervision
- Keeping track of inventory
- Cash Handling
- Cleaning and sanitizing
- Customer service
Timeline
Barista
Kofenya Coffee
09.2023 - Current
Retail Associate
Greenfield Plant Farm
04.2022 - 10.2023
Team lead
Roll On In and Buzzed Bull Creamery
09.2020 - Current
Admissions supervisor
Kings Island
03.2019 - 05.2021
Little Miami High School
Environmental Science
University of Cincinnati Blue Ash College
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