Alexander Ferrans

• Prepared a variety of specialty coffee drinks for customers.
• Ensured cleanliness and organization of coffee shop to enhance customer experience.
• Delivered prompt and attentive customer service, effectively addressing inquiries and concerns.
• Operated espresso machines and coffee brewing equipment efficiently.
• Assisted in training new baristas on beverage preparation techniques.
• Monitored inventory levels and restocked supplies regularly.
• Fostered a welcoming atmosphere through engaging interactions with customers.

• Created compelling content for social media platforms to attract target audiences.
• Organized events to showcase products and connect with potential clients.
• Tracked expenses to maintain budget compliance.
• Customer service
• Coordinated shipping and receiving of products to ensure timely delivery.

Oversaw scheduling and top-line sales while managing 20 employees to meet operational goals.

Hired and trained entire staff at Long Island store, improving operational standards and service quality.

Trained and developed staff for promotions, building a skilled and adaptable workforce.

Promoted from sales associate to store manager through demonstrated leadership and performance.