Mark Rein
North Hills,CA
Summary
Dynamic and results-driven professional with experience at Starbucks, excelling in employee training and customer conflict resolution. Proven ability to lead teams and enhance customer satisfaction through effective communication and adaptability. Experience in leading shifts and completing supervisor-specific tasks.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Van Nuys, CA
10.2023 - Current
- Trained new baristas on company policies and procedures regarding food handling safety standards, customer connections, and crafting of beverages.
- Created promotional displays for advertising special events or promotions at the cafe.
- Resolved issues for upset customers with respect and composure, ensuring satisfaction among coworkers and customers
- Sustained regular attendance and open availability to aid team during unforeseen call-outs.
Education
High School Diploma -
North Hollywood Highschool
North Hollywood, CA06-2023
Skills
- Employee training
- Customer conflict resolution
- Time management
- Adaptability
- Team player
- Verbal and written communication
- Team leadership
- Employee coaching
Languages
Russian
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Barista
Starbucks
10.2023 - Current
High School Diploma -
North Hollywood Highschool