Summary
Overview
Work History
Education
Skills
Apt
References
Timeline
Generic

Emily Rojas

30 Braeburn Lane,CT

Summary

To obtain a position in a professional setting in which I can utilize my extensive experience in customer service and sales. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.

Overview

22
22
years of professional experience

Work History

Sales Representative

Spectrum
03.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Exceeded sales targets through effective planning and goal setting.
  • Provided feedback from customers to product development team, influencing future product enhancements.

Home Theater Sales Lead

Best Buy
10.2008 - Current
  • Lead customer service Home Theater expert vastly specialized in product knowledge, solid sales etiquette and guiding employees to stay efficient and dedicated to current sales goals and growth of both the store and company.

Administrative Assistant to the Executive Director

Federation of Children and Families
01.2023 - 02.2024
  • Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
  • Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
  • Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
  • Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
  • Increased positive outcomes for children by establishing strong working relationships with families, schools, and community resources.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in child protection work.
  • Managed caseloads efficiently, prioritizing cases based on urgency and risk level.

Customer Service Representative

Verizon
08.2005 - 12.2007
  • Urgently handling customer calls daily with strong customer services skills
  • Most importantly, utilizing advanced product knowledge.

Customer Service Specialist

Konica/Minolta Call Center
01.2003 - 11.2004
  • Directly assisting clients as well as managing vendors, contractors, supplies stores, and staff.

Education

High School Diploma -

Buckley High School
Hartford, Connecticut
01.1999

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Product and service knowledge
  • Sales closing
  • Sales strategy development
  • Sales Development
  • Customer Retention
  • Client Service
  • Negotiation Tactics
  • Relationship selling
  • Sales consultation
  • Patience and Empathy
  • Child Supervision
  • Childcare
  • Positive Reinforcement
  • Hygiene and Cleanliness
  • Activity Planning

Apt

Apt. 221

References

  • Korey Ranson, Current Best Buy Manager, (860)-869-3300, 9+ Years
  • Luis Alvarado, Best Buy Manager, (860)-840-6822, 9+ Years

Timeline

Sales Representative

Spectrum
03.2024 - Current

Administrative Assistant to the Executive Director

Federation of Children and Families
01.2023 - 02.2024

Home Theater Sales Lead

Best Buy
10.2008 - Current

Customer Service Representative

Verizon
08.2005 - 12.2007

Customer Service Specialist

Konica/Minolta Call Center
01.2003 - 11.2004

High School Diploma -

Buckley High School

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Emily Rojas