Emily Rossino
Clementon,NJ
Summary
Dynamic and dedicated professional with extensive experience in customer service. Problem-solving and multitasking are some of my strong suits. I have held both jobs for a few years, and I am very dedicated to the work that I do. I don't believe in quitting on something just because it gets difficult. It empowers me to work harder and do better the next time around.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Surreal Creamery
Bryn Mawr, PA
02.2024 - Current
- Scrubbed and polished counters to remove debris and food.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Trained new employees on proper food handling techniques and customer service standards.
- Greeted customers and provided menu information.
- Operated cash register to collect payments from customers.
- Provided excellent customer service through friendly interactions with guests.
Hostess/ Server/Head Food Runner/Bread Baker
Olive Garden - Darden Restaurants
Woodbury, NJ
06.2021 - Current
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Demonstrated strong interpersonal skills when interacting with customers.
Education
Some College (No Degree) - Biology
Rosemont College
Bryn Mawr, PASkills
- Customer service
- Team collaboration
- Problem solving
- Biological research
- POS system expertise
- Multitasking
- Effective communication
- Friendly demeanor
- Coaching and training
- Teamwork
- Friendly and outgoing
Affiliations
- Women's Collegiate Soccer
- Women's Collegiate Basketball
- Women's Collegiate Flag Football
- Club Soccer
- Singing
- Pre-Health Club
- College Student-Athlete Advisory Committee Representative
Accomplishments
- Honors Society at Highland Regional High School
- High School Girls Soccer Captain 2021-2023
- 1 year of honors program at Rosemont College
- 2nd Team All Conference Goalkeeper 2023
- Defensive Player of the week October 2023
- Teamwork Pin at Olive Garden 2024
Timeline
Ice Cream Server
Surreal Creamery
02.2024 - Current
Hostess/ Server/Head Food Runner/Bread Baker
Olive Garden - Darden Restaurants
06.2021 - Current
Some College (No Degree) - Biology
Rosemont College
Similar Profiles
RYAN ANDERSONRYAN ANDERSON
General Manager at Surreal CreameryGeneral Manager at Surreal Creamery
Allen YeAllen Ye
Cashier/Barista at Surreal CreameryCashier/Barista at Surreal Creamery
Christian AvilaChristian Avila
Store Manager at Surreal CreameryStore Manager at Surreal Creamery