Emily Ruano
1976 Chestnut Ave,CA
Summary
Dynamic and organized receptionist with proven expertise at Callahan Thompson Sherman & Caudill, enhancing office efficiency through exceptional time management and customer relations. Skilled in data entry, appointment scheduling, forwarding calls. I consistently maintained a welcoming environment while handling sensitive information with discretion, ensuring a positive experience for all visitors.
Overview
2
2
years of professional experience
Work History
Receptionist
Callahan Thompson Sherman & Caudill
Irvine, CA
01.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured timely mail pickup and drop-off each morning and evening.
- Sorted incoming mail and allocated it to designated attorney mailboxes.
- Coordinated monthly inventory orders for office, cleaning, and kitchen supplies.
- Organized monthly partner meeting meal arrangements.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Arranged conference rooms for meetings, ensuring availability of water and fresh coffee.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security.
- Ensured continuous availability of coffee for clients and staff.
- Performed cleaning tasks to maintain kitchen hygiene.
Education
Banning High School
Wilmington, CA06.2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Mail handling
- Document management
- Mail distribution
- Reliable
- Fast Learner
- Multitasker
- Punctual
- Clean
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Callahan Thompson Sherman & Caudill
01.2021 - 12.2022
Banning High School