Emily C. Rutledge Bering

• Responsible for maintaining a positive environment for customers and employees
• Effectively managing labor costs
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Reconciling cash drawers
• Managed team schedule with eye for coverage needs and individual strengths.
• Organizing work station positioning
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Responsible for fostering a positive Team environment
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Handled cash accurately and prepared deposits.
• Mentored and motivated team members to achieve challenging business goals.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Initiated local marketing campaign, increasing foot traffic and sales.
• Resolved problems promptly to elevate customer approval.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Reported issues to higher management with great detail.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Interacted well with customers to build connections and nurture relationships.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Trained and guided team members to maintain high productivity and performance metrics.

Weekly Scheduling for 40+ employees'

Coordinating Daily Deposits

Managing a 60,000+ sales volume weekly

Responsible for maintaining a positive environment for customers and employees

Effectively managing labor and food costs

Reporting Quarterly P&L Statements to OPerations Director and a board of Peers

Developing new General Managers on the implementation of successful routines, structures and standards of the McCopCo way.

• Weekly Scheduling for 40+ employees’
• Coordinating Daily Deposits
• Managing a 60,000+ sales volume weekly
• Responsible for maintaining a positive environment for customers and employees
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Effectively managing labor costs
• Effectively managing food costs
• Reporting Quarterly P&L Statements to Operation Director and a board of Peers
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.

• Front Office procedures such as
• Answering Phones
• Auditing Charts
• Making Appointments
• Verifying Insurance Plans
• Confirming Appointments
• Keeping Dentists on a scheduled production plan

• Responsible for maintaining a positive environment for customers and employees
• Effectively managing labor costs
• Reconciling cash drawers
• Organizing work station positioning
• Responsible for fostering a positive Team environment

• Answering multi-line telephone for Student Services Center
• Problem solving on student accounts, when appropriate
• Accepted and prepared payments for processing by Cashier
• Retrieve files for counselors’ daily appointments
• Maintenance of automated queue system for waiting area
• Greet students/parents upon arrival in office, maintain positive atmosphere