Emily Sanchez
Springfield,MO
Summary
Dynamic leader with proven expertise in staff supervision and customer relations honed at Schlotzsky's. Excelled in staff training and development, enhancing team motivation and customer satisfaction. Achieved significant improvements in operational efficiency and service quality through effective task delegation and fostering a positive work environment. Skilled in money handling and driving business growth.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Schlotzsky's
09.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Shift Lead
Walgreens
11.2023 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Member
Papa Murphy's
09.2019 - 03.2020
- Worked front counter, and back of house.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Diploma -
Republic High School
Republic05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Orientation and training
Timeline
Shift Lead
Walgreens
11.2023 - 01.2024
Assistant Manager
Schlotzsky's
09.2020 - Current
Crew Member
Papa Murphy's
09.2019 - 03.2020
Diploma -
Republic High School