Emily sanchez
Tomball
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Ross Dress for Less. Skilled in active listening and data entry, adept at resolving conflicts and managing high-stress situations with professionalism. Implemented a rewards program, boosting repeat business. Demonstrates critical thinking and sales expertise, ensuring customer needs are met efficiently.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ross Dress for Less
09.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Waitress, Cashier
Aguirres Tex Mex
08.2021 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Customer Service Representative
Ross Dress for Less
06.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Klein Cain High School
KleinSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer education
- Product sales
- Payment processing
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ross Dress for Less
09.2023 - Current
Waitress, Cashier
Aguirres Tex Mex
08.2021 - 07.2023
Customer Service Representative
Ross Dress for Less
06.2019 - 07.2022
High School Diploma -
Klein Cain High School
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