Emily Sanders
Marion,NC
Summary
Accomplished General Manager with a proven track record of driving business growth at McDonald's through strategic operational improvements and effective team leadership. Skilled in P&L Management and Staff Motivation, consistently enhancing customer satisfaction and loyalty. Expert in leveraging advertising and marketing insights to exceed sales goals and streamline operations for peak efficiency.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
General Manager
Mcdonalds
07.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Bar Manager
Bear Creek Marina
03.2021 - 08.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant Manager
US Celllular
03.2017 - 03.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
Skills
- Advertising and marketing
- Branding
- Business Development
- Expense Control
- Customer Relationship Management
- P&L Management
- Workflow Planning
- Account Management
- Training and Development
- Operations Management
- Staff Motivation
- Quality Management
Timeline
General Manager
Mcdonalds
07.2023 - Current
Bar Manager
Bear Creek Marina
03.2021 - 08.2023
Assistant Manager
US Celllular
03.2017 - 03.2021
Similar Profiles
Chloe NesterChloe Nester
Crew Member at McDonaldsCrew Member at McDonalds
Alexis GarciaAlexis Garcia
Crew Member at McdonaldsCrew Member at Mcdonalds
Chloe ShorterChloe Shorter
Crew Member at McdonaldsCrew Member at Mcdonalds
Kai HaslamKai Haslam
Floor manager at McDonaldsFloor manager at McDonalds
Jonathan BeaneJonathan Beane
Predictive Maintenance Technician at Baxter Health CarePredictive Maintenance Technician at Baxter Health Care