Emily Sanders-Fernandez
East Hartford,CT
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Sales Representative
Apollomark inc
Hartford, Connecticut
10.2024 - 11.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Provided technical support for customers using the company's products or services.
- Performed regular follow-ups with prospects to close deals in a timely manner
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Waitress/Cashier
Salsas taqueria 4
Newington, Connecticut
04.2021 - 09.2024
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, and pricing.
- Bussed tables as needed
- Maintained a clean work station by restocking supplies and merchandise
- Organized take-out orders efficiently
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware
- Prepared appetizers to assist kitchen staff.
- Collected dirty dishes and glasses from tables
- Checked with guests to get feedback on food served, resolve issues, bring additional items
- Presented menus and answered questions regarding items & offered suggestions
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and To-go orders.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
East Hartford High School
East Hartford, CT06-2023
Skills
- Customer service
- Price quote preparation
- Contact follow-up
- Negotiation tactics
- Product and service knowledge
- Objection handling
- Sales closing
- Bilingual
- Problem solving
Timeline
Sales Representative
Apollomark inc
10.2024 - 11.2024
Waitress/Cashier
Salsas taqueria 4
04.2021 - 09.2024
High School Diploma -
East Hartford High School