Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Sanders

Liverpool

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Branch Customer Service Representative

Empower Federal Credit Union
Cicero
09.2023 - Current
  • Cross-sold bank products and services to meet customer needs.
  • Participated in training sessions related to branch operations.
  • Balanced currency, coin and checks in cash drawers at end of shift.
  • Performed teller duties such as cashing checks, accepting deposits and loan payments.
  • Provided exceptional customer service by responding to inquiries, resolving complaints, and processing transactions.
  • Followed all security protocols while handling financial transactions.
  • Assisted customers with online banking setup and navigation.
  • Issued debit cards and ATM cards to customers upon request.
  • Verified customer information such as identity documents and signatures on forms.
  • Explained banking policies and procedures to customers in a friendly manner.
  • Assisted customers with account maintenance such as deposits, withdrawals, transfers, loan payments and balance inquiries.
  • Provided information about organization's financial products and services to clients.
  • Processed new accounts including savings, checking and loans.

Waitress/ Bartender

Bistro 197
Oswego
09.2022 - 12.2023
  • Processed payments accurately using cash registers or POS systems.
  • Replenished beverages when necessary.
  • Assisted in seating guests at tables or booths.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Communicated daily specials to customers.
  • Assisted other wait staff members in times of heavy customer traffic.

Waitress/ Bartender

Brandons pub
Fairhaven
04.2022 - 08.2023
  • Processed payments accurately using cash registers or POS systems.
  • Performed basic math calculations when computing bills for customers' meals.
  • Assisted in seating guests at tables or booths.
  • Prepared checks accurately and processed payments promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted other wait staff members in times of heavy customer traffic.

Direct Support Professional

Oswego Industries
Oswego
06.2021 - 08.2022
  • Facilitated community outings to promote socialization and independence in daily living skills.
  • Encouraged a sense of self-determination among clients while providing guidance when necessary.
  • Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
  • Maintained accurate documentation of client behavior, progress notes and incident reports.
  • Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
  • Ensured safety of all individuals in the facility at all times.
  • Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
  • Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
  • Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
  • Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
  • Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
  • Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
  • Assisted with job search activities such as resume writing, interviewing techniques and job applications.

Fast Food Cashier

Fajita Grill
Fulton
06.2017 - 09.2021
  • Replenished condiments, napkins, utensils and other necessary items during shifts.
  • Stocked shelves with merchandise according to company guidelines.
  • Stocked shelves with food items and supplies as needed.
  • Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
  • Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Assisted in preparing food items such as sandwiches or salads when necessary.
  • Rotated stock to ensure freshness of products.
  • Maintained cleanliness of work area throughout shift.
  • Provided assistance with catering orders when needed.

Education

High School Diploma -

Hannibal High School
Hannibal, NY
06-2019

Some College (No Degree) - Master of Science

Onondaga Community College
Syracuse, NY

Skills

  • Customer service
  • Problem solving
  • Professionalism and courtesy
  • Strong interpersonal skills
  • Organizational skills
  • Adaptability and flexibility
  • Multitasking Abilities

Timeline

Branch Customer Service Representative

Empower Federal Credit Union
09.2023 - Current

Waitress/ Bartender

Bistro 197
09.2022 - 12.2023

Waitress/ Bartender

Brandons pub
04.2022 - 08.2023

Direct Support Professional

Oswego Industries
06.2021 - 08.2022

Fast Food Cashier

Fajita Grill
06.2017 - 09.2021

High School Diploma -

Hannibal High School

Some College (No Degree) - Master of Science

Onondaga Community College

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