Summary
Work History
Education
Skills
References
Timeline
Generic

Jtaan Reasonover

Massillon,OH

Summary

Dynamic customer service professional with experience at AT&T, adept at resolving billing inquiries and enhancing customer satisfaction. Proven expertise in claims processing and Medicare coordination, ensuring accurate benefit assessments. Skilled in mediation and negotiation, consistently delivering effective solutions in high-pressure environments. Committed to leveraging product knowledge to drive positive outcomes.

Work History

Branch Customer Service Representative

AT&T
Cleveland, OH
  • Maintained up-to-date knowledge of products and services
  • Handled customer calls and responded to inquiries about services, product malfunctions, promotions and billing
  • Worked to address all customer concerns in a timely and effective manner
  • Handled a large volume of calls on a day to day basis with a sense of calm and good work ethic

Medicare Benefits Coordinator

Medicare- PPO
Canton, OH
  • Helped to ensure Medicare claims are paid correctly
  • Identifying available health benefits for Medicare beneficiaries.
  • Coordinating the payment process and ensuring Medicare or other insurance pays first

Education

Business Management -

Stark State College
Canton, OH

High School Diploma -

Canton McKinley Senior High School
Canton, OH

Skills

  • Claims processing
  • Medicare coordination
  • Customer service
  • Product knowledge
  • Billing inquiries
  • Health benefits assessment
  • Troubleshooting
  • Mediation and negotiation
  • Marketing strategies

References

References available upon request.

Timeline

Branch Customer Service Representative

AT&T

Medicare Benefits Coordinator

Medicare- PPO

Business Management -

Stark State College

High School Diploma -

Canton McKinley Senior High School

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