Emily Santillan
Dallas,TX
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Law Offices of John R. Salazar
Dallas , TX
05.2023 - Current
- Oversee the medical records department
- Communicate directly with clients to provide updates on the status of medical records, billing, and case progress.
- Contact hospitals, clinics, and healthcare providers to request clients' medical records.
- Ensure proper authorization forms are completed and submitted.
- Sort and categorize medical records chronologically or by provider.
- Identify missing records or inconsistencies and follow up as needed.
- Maintain Record Management Systems.
- Prepare concise summaries or chronologies of medical treatment for settlement demand packages.
Sales Lead Keyholder
Ann Taylor Loft
Dallas, Texas
10.2019 - 12.2023
- Greeted customers and provided assistance with product selection.
- Ticketed, arranged and displayed merchandise to promote sales.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided feedback to management on customer needs and preferences to improve product offerings.
Work Study Student
El Centro College
Dallas, Texas
01.2019 - 09.2019
- Aided students in completing FAFSA applications to secure necessary financial aid.
- Conducted eligibility verification processes for various programs.
- Oversaw individual registration on arrival.
- Scheduled appointments to enhance operational efficiency.
- Accountable for maintaining cleanliness and organization of labs.
Education
Bachelor of Arts - Political Science
University of North Texas At Dallas
Dallas, TX12-2024
Associate of Science -
El Centro College
Dallas, TX12-2020
Skills
Problem solving
- Attention to detail
- Team collaboration
- Legal terminology
- Quick learner
- Case management
- Document preparation
- Customer service
- Goal orientation
- Microsoft Word proficiency
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Magna Cum Laude Honoree
Timeline
Legal Assistant
Law Offices of John R. Salazar
05.2023 - Current
Sales Lead Keyholder
Ann Taylor Loft
10.2019 - 12.2023
Work Study Student
El Centro College
01.2019 - 09.2019
Bachelor of Arts - Political Science
University of North Texas At Dallas
Associate of Science -
El Centro College
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