EMILY SCARLET GRAY
Knoxville
Summary
Dependable, people-focused professional who loves helping others and making their day a little easier. I bring strong communication skills, patience, and a calm presence, even in fast-paced or stressful situations. I'm the person teams rely on to get things done the right way, stay organized, and treat people with kindness. I learn quickly, I adapt well, and I take pride in creating a smooth, positive experience for customers and coworkers. I'm looking for a role where I can grow, contribute, and be part of a team that values hard work, reliability, and genuine care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Central Scheduling Specialist
Tennova Healthcare
Knoxville, TN
07.2023 - 01.2026
- Facilitated effective communication by demonstrating patience and clarity while managing high call volumes and inquiries.
- Synthesized intricate data sets into accessible narratives to enhance understanding among varied stakeholders.
- Managed multiple tasks concurrently to ensure precision and maintain organized workflows.
- Facilitated access to essential resources and provided compassionate support for individuals in difficult situations.
- Demonstrated reliability and empathy to maintain effective performance in fast-paced, demanding situations.
Server / Hostess / To-Go Captain
Walk-On's Sports Bistreaux
Knoxville, TN
07.2021 - 07.2023
- Established a positive service-oriented environment by mentoring new employees and encouraging effective teamwork.
- Engaged with guests to create a friendly environment and promote a sense of community.
- Executed multitasking strategies during peak hours, utilizing patience and quick decision-making to enhance service delivery.
- Cultivated a reputation for exceptional communication skills and poise in fast-paced environments.
- Maintained high levels of accuracy and efficiency, prioritizing genuine friendliness to support seamless workflow.
Education
High School Diploma - undefined
Bearden High School
Skills
Attention to detail
Phone Etiquette
Email/Spreadsheet Management
Emotional intelligence
Multi-tasking
Strong Organization
Team Collaboration
HIPAA compliance
Certification
Food Handler Certification
PERSONAL INFORMATION
Authorized To Work: U.S.
Timeline
Central Scheduling Specialist
Tennova Healthcare
07.2023 - 01.2026
Server / Hostess / To-Go Captain
Walk-On's Sports Bistreaux
07.2021 - 07.2023
High School Diploma - undefined
Bearden High School