Emily Schaetzl
Baraboo
Summary
Dynamic professional with a proven track record in customer service and sales. Excelled in mixology and effective communication, enhancing guest satisfaction and loyalty. Skilled in problem-solving, significantly improving operational efficiency. Demonstrates a strong ability to engage with customers and meet business needs with enthusiasm and expertise.
Overview
6
6
years of professional experience
Work History
Bartender
Bobbers Island Grill/The Reef
11.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new staff members
Housekeeper
Wilderness Hotel & Golf Resort
01.2023 - 05.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper
Atlantis Hotel and Waterpark
08.2019 - 09.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Sorted, laundered and put away various laundry items.
Sales Associate
Old Navy
01.2022 - 05.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Baraboo High School
Baraboo, WI06-2023
Skills
- Customer Service
- Clear and Effective Communication
- Money Handling Abilities
- Problem-Solving Abilities
- Mixology
- Sales Experience
Timeline
Bartender
Bobbers Island Grill/The Reef
11.2023 - Current
Housekeeper
Wilderness Hotel & Golf Resort
01.2023 - 05.2023
Sales Associate
Old Navy
01.2022 - 05.2022
Housekeeper
Atlantis Hotel and Waterpark
08.2019 - 09.2022
High School Diploma -
Baraboo High School
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