EMILY Schmidt
Stoneboro,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Disabled Veterans Solutions
Erie, PA
07.2023 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Allstate Insurance Co
Franklin, PA
04.2021 - 07.2023
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Flight Attendant
Republic Airways Holdings Inc
Indianapolis, IN
09.2017 - 04.2021
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Education
High School Diploma -
Grove City Area High School
Grove City, PA06-2005
Skills
- Call Management
- Paperwork Processing
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Disabled Veterans Solutions
07.2023 - Current
Customer Service Representative
Allstate Insurance Co
04.2021 - 07.2023
Flight Attendant
Republic Airways Holdings Inc
09.2017 - 04.2021
High School Diploma -
Grove City Area High School
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